Connect me to specific Slack or Teams channels (e.g., #ops-incidents). I'll monitor conversations for incident-related updates. I'll automatically post status updates (e.g., “Investigating,” “Resolved”) and progress reports based on keywords in team discussions. Non-tech team members can directly ask me for updates.

I’ll send email updates like ‘Issue identified—ETA for resolution is 30 minutes’ to your entire support team or a predefined list of mails. Posting an update on your company’s Twitter and LinkedIn accounts and pointing customers to your status page is also my job. I’ll keep monitoring the thread for customer questions and notify your team if anything urgent comes up.

When your team starts troubleshooting, I’ll automatically publish an ‘Investigating’ update on your status page, then notify customers when the issue is resolved. This way I provide a real-time incident timeline for public or internal visibility.

If your monitoring tool detects an outage or when specific thresholds are met (e.g., a server goes offline or latency spikes), I’ll immediately summarise technical data into plain language, draft a status update, notify your teams, and keep track of progress.

When an incident begins, I’ll create a Jira ticket and update it with real-time progress. Once resolved, I’ll attach a summary for your records. I'll also assigns tasks to relevant team members during incidents.

When customers ask about downtime, to avoid repetitive queries I provide your support team pre-written updates directly in Zendesk. Those summaries are specifically defined for customer-facing teams removing technical lingo. On top of that, I monitor and flag tickets before things get our of hand and escalate during an incident.